Shipping & Returns

Free shipping on orders over $70. Please see your confirmation email for tracking information. 

In stock items ship same or next business day. Personalized items, such as the name puzzle, may ship within 7-10 business days.

Specifically for Elf Kit orders: please note that Santa's elves are busy creating the kits as we speak. Not to worry, your kit is guaranteed to arrive before December 1, 2022, saving plenty of time for fun with your family.

All orders are backed by Jack & Luna's 100% Smile Guarantee. For more product level information or if you have any concerns with your product, please visit the specific product page on or reach out to us at